Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Welcome to Noiraa Luxury! Thank you for choosing our brand. By using our website (www.noiraa.com) and services, you agree to follow the rules outlined below. Please read them carefully before making a purchase or using our services.
- Introduction
These Terms and Conditions explain how you can use Noiraa Luxury’s website and services. When you visit or buy from us, you agree to these rules. If you do not agree, please do not use our website.
We reserve the right to modify these Terms and Conditions at any time. Any updates will be posted here, and your continued use of our website means you accept the changes.
- Our Products and Prices
- Product Details: We aim to provide clear and accurate descriptions of our products, including images, ingredients, and usage details. However, product colors and appearances may differ slightly due to screen settings, lighting, and packaging updates.
- Pricing: All prices are listed in Indian Rupees (INR) and may change at any time without notice. Discounts and promotional offers may also change without prior notification.
- Availability: Products may go out of stock. If an item is unavailable after you place an order, we will notify you and offer an alternative product.
- Product Authenticity: All Noiraa Luxury products are genuine and made with high-quality ingredients. We do not sell counterfeit or expired products.
- Usage and Storage: Follow the instructions provided with the product for proper use and storage. Keep perfumes away from direct sunlight and heat for best longevity.
- Ordering and Payment
- Placing an Order: When you order from us, it means you are offering to buy our products. We have the right to accept or cancel your order due to stock availability, pricing errors, or payment issues.
- Order Confirmation: After placing an order, you will receive a confirmation email. If you do not receive one, please check your spam folder or contact us.
- Payment Methods: We accept credit/debit cards, UPI, net banking, and other secure payment options available on our website.
- Failed Transactions: If your payment fails but the amount is deducted, please contact your bank or payment provider. If the issue persists, reach out to our support team.
- Taxes and Duties: All applicable taxes, including GST, will be added at checkout. If you order from outside India, you may need to pay customs duties or import taxes as per your country’s regulations.
- Order Modifications: Once an order is placed, modifications or cancellations may not always be possible. Contact us as soon as possible if you need assistance.
- Shipping and Delivery
- Where We Deliver: We ship across India. Delivery times depend on your location and courier service availability.
- Processing Time: Orders are usually processed within 1-3 business days after confirmation. Delays may occur due to high demand, holidays, or unforeseen circumstances.
- Shipping Charges: We offer free delivery for all prepaid and Cash on Delivery (COD) orders orders.
- Tracking Orders: Once your order is shipped, you will receive a tracking number via email or SMS.
- Delivery Issues: If your package is lost, damaged, or delayed, please contact our support team at support@noiraa.com as soon as possible. We will work with the courier service to resolve the issue.
- Undelivered Packages: If an order is returned due to an incorrect address or failed delivery attempts, you may need to pay additional shipping charges for re-delivery.
- Your Account
- Creating an Account: You may need to create an account to shop with us. Keep your login details secure and do not share them with others.
- Account Information: You are responsible for providing accurate and up-to-date information. Incorrect details may affect order processing and delivery.
- Security: Notify us immediately if you notice any unauthorized activity on your account.
- Account Termination: We reserve the right to suspend or terminate accounts involved in fraudulent activities or abuse of our services.
- Privacy and Data Protection
- Your Information: We collect personal details like your name, address, contact details, and payment information to process your orders. Your information is handled as per our Privacy Policy.
- Marketing Communications: By signing up, you may receive promotional emails and offers. You can opt out at any time by clicking the unsubscribe link in our emails.
- Data Safety: We use secure technology to protect your data, but we cannot guarantee complete security over the internet. Always use a strong password and avoid sharing account details.
- Third-Party Services: We may use third-party payment processors and delivery services. They have their own privacy policies, and we are not responsible for their actions.
- Intellectual Property
- Who Owns the Content: Everything on our website, including text, images, logos, product descriptions, and designs, belongs to Noiraa Luxury.
- Usage Rules: You cannot copy, modify, sell, or distribute any of our content without written permission from us. Unauthorized use may lead to legal action.
- Dispute Resolution and Legal Compliance
- Governing Law: These Terms and Conditions follow the laws of India. Any legal disputes must be handled in the courts of Hyderabad.
- Arbitration Clause: In case of any disputes, parties agree to first attempt mediation. If unresolved, disputes will be settled through binding arbitration as per the Arbitration and Conciliation Act, 1996.
- Force Majeure: Noiraa Luxury will not be responsible for any delays, failures, or disruptions caused by unforeseen circumstances such as natural disasters, cyberattacks, strikes, or government restrictions.
- Fraud Prevention: We reserve the right to refuse orders or block accounts involved in fraudulent activities, unauthorized transactions, or repeated chargebacks.
- Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted here and take effect immediately. Please check this page regularly to stay updated.
- Contact Us
Email: support@noiraa.com
Website: www.noiraa.com
By using our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
11. Promo Code and Discount Policy
At Noiraa Luxury, we may offer promotional discounts from time to time through the use of promo codes. These codes are subject to specific terms and must be applied correctly at checkout to receive the discount. The following terms govern the use of such codes:
11.1 Application Requirement
Promo codes must be manually applied by the customer at the time of purchase, during the checkout process. If a promo code is not applied before completing the transaction, the discount will not be applied, and we will be unable to modify the order or refund the discount amount later.
11.2 Validity & Expiry
• Promo codes are valid only for a limited time and may expire without prior notice.
• Each promo code may have specific start and end dates, and orders placed outside this validity period will not be eligible.
• Promo codes may be restricted to certain products, categories, or collections and may also require a minimum order value.
11.3 Usage Restrictions
• Only one promo code can be used per order unless explicitly stated otherwise.
• Promo codes cannot be combined with other ongoing discounts, coupons, or promotional offers.
• Promo codes are non-transferable, non-refundable, and not exchangeable for cash or credit.
11.4 Responsibility
It is the sole responsibility of the customer to:
• Enter the correct promo code before completing the payment.
• Review and understand the specific terms attached to each promo code.
Noiraa Luxury is not liable for missed discounts due to failure to apply the promo code or due to ineligible product selections.
11.5 Right to Modify or Cancel
Noiraa Luxury reserves the right to:
• Modify or cancel any promo code at any time without prior notice.
• Refuse the use of a promo code if we suspect fraudulent activity, abuse, or violation of the term
