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      Privacy Policy

      11/02/2025

      Welcome to Noiraa Luxury! Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.noiraa.com) or use our services. By using our website, you agree to the terms of this Privacy Policy.

      1. Information We Collect

      We collect different types of personal and non-personal information to improve our services and provide a seamless shopping experience.

      a) Personal Information

      We collect personal details that you provide when you:

      • Create an account (Name, Email, Phone Number, Address, Password)
      • Place an order (Billing & Shipping Address, Payment Details)
      • Contact our customer support (Email, Phone Number, Chat Messages)
      • Subscribe to marketing updates (Email Address, Preferences)


      b) Non-Personal Information

      We automatically collect certain data when you use our website, including:

      • Device Information: Browser type, IP address, operating system, device type
      • Website Usage Data: Pages visited, time spent, clicks, referring URLs
      • Cookies & Tracking Data: We use cookies, web beacons, and tracking technologies to analyze user behavior and improve performance.
      1. How We Use Your Information

      We use your personal information for the following purposes:

      • Order Processing: To process payments, deliver products, and provide order updates.
      • Customer Support: To assist with queries, returns, or complaints.
      • Marketing & Promotions: To send newsletters, offers, and updates (you can opt out anytime).
      • Personalization: To improve user experience and recommend relevant products.
      • Security & Fraud Prevention: To detect unauthorized transactions or protect against fraudulent activities.
      • Legal & Compliance: To comply with applicable laws, tax regulations, and legal requests.
      1. How We Store and Protect Your Data

      We prioritize the security of your personal data and implement industry-standard protections:

      • Data Encryption: All sensitive information is encrypted using SSL/TLS technology.
      • Secure Payment Processing: We do not store credit/debit card details. Payments are processed through PCI-compliant third-party gateways.
      • Limited Access: Only authorized personnel have access to personal data.
      • Regular Security Audits: Our systems are regularly monitored for vulnerabilities and attacks.
      1. Data Retention & Deletion Policy
      • We retain personal data only as long as necessary for business, legal, or regulatory purposes.
      • Users can request data deletion by contacting support@noiraa.com.
      • Transactional records may be retained as required by Indian tax and financial regulations.
      1. Sharing Your Information

      We do not sell, rent, or trade your personal information. However, we may share it with:

      • Courier & Delivery Partners (to ship orders)
      • Payment Gateways (for transaction processing)
      • Marketing & Analytics Providers (Google Analytics, Facebook Ads, etc.)
      • Legal & Regulatory Authorities (if required by law or fraud investigation)

      All third-party service providers follow their own privacy policies and security practices.

      1. Your Privacy Rights
        a) Opting Out of Marketing Communications
      • Users can unsubscribe from emails or SMS marketing by clicking the “Unsubscribe” link in messages.
        b) Accessing and Updating Your Data
      • Users can log into their accounts to review or modify personal details.
        c) Requesting Data Deletion
        If you wish to delete your account or personal data, contact us at support@noiraa.com.
      1. Cookies & Tracking Technologies

      We use cookies and similar technologies to enhance user experience.

      • Essential Cookies: Required for website functionality (e.g., login, cart management).
      • Performance Cookies: Help us understand user behavior and improve services.
      • Marketing Cookies: Used for targeted advertising and personalized promotions.

      Users can disable cookies in browser settings, but this may affect website functionality.

      1. Children’s Privacy
      • Our website is not intended for children under 18.
      • We do not knowingly collect personal data from minors. If we learn that a minor has provided data, we will delete it immediately.
      1. International Data Transfers (If Applicable)

      If we process data from users outside India, we ensure that international data transfer laws (such as GDPR for Europe) are followed.

      1. Third-Party Links

      Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.

      1. Changes to This Privacy Policy

      We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised.

      1. Contact Us

      📧 Email: support@noiraa.com
      🌐 Website: www.noiraa.com

      If you have any questions about this Privacy Policy, feel free to reach out!

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